At ADAcertify Inc. (“ADAcertify,” “we,” “us,” or “our”), we stand behind the quality and effectiveness of our accessibility solutions. However, we understand that there may be situations where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services and products.
Refunds may be considered for the following types of purchases:
Refunds will not be issued for:
To request a refund, you must submit a written request to support@adacertify.com with the following information:
We aim to process all refund requests within 10 business days of receipt. Refunds, if approved, will be issued to the original payment method.
All refund requests are subject to review and approval at the sole discretion of ADAcertify. We reserve the right to refuse a refund if:
If a customer initiates a chargeback without first attempting to resolve the issue with ADAcertify, we reserve the right to suspend or terminate any active services and may pursue legal remedies to recover costs associated with the dispute.
ADAcertify reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with the “Last Updated” date. Continued use of our services following a policy change constitutes your acceptance of the updated terms.
If you have questions about this Refund Policy or need assistance, please contact us:
Email: support@adacertify.com
Mailing Address: 3568 Dodge St., Omaha, Nebraska 68131, USA
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