Refund Policy

Effective Date June 1, 2020

At ADAcertify Inc. (“ADAcertify,” “we,” “us,” or “our”), we stand behind the quality and effectiveness of our accessibility solutions. However, we understand that there may be situations where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services and products.

1. Eligibility for Refunds

Refunds may be considered for the following types of purchases:

  • Monthly Subscriptions: Refund requests must be made within 7 days of the initial subscription charge. Refunds will not be issued for recurring monthly payments after the initial 7-day window.
  • Annual Subscriptions: Refund requests must be made within 14 days of purchase. Prorated refunds are not provided for unused portions of an annual subscription beyond the 14-day period.
  • One-Time Services or Products: Refunds may be considered within 7 days of purchase, provided the service has not been rendered or substantially delivered.

Refunds will not be issued for:

  • Services that have been used or completed.
  • Add-ons, upgrades, or custom accessibility solutions.
  • Third-party services or integrations facilitated through ADAcertify.
2. How to Request a Refund

To request a refund, you must submit a written request to support@adacertify.com with the following information:

  • Full name and email address associated with the purchase
  • Date of purchase and payment method
  • Reason for requesting the refund
  • Any supporting documentation or screenshots (if applicable)

We aim to process all refund requests within 10 business days of receipt. Refunds, if approved, will be issued to the original payment method.

3. Refund Approval and Discretion

All refund requests are subject to review and approval at the sole discretion of ADAcertify. We reserve the right to refuse a refund if:

  • The request falls outside of the refund eligibility window
  • The service or product was delivered as described
  • Abuse of the refund policy is suspected
4. Chargebacks and Disputes

If a customer initiates a chargeback without first attempting to resolve the issue with ADAcertify, we reserve the right to suspend or terminate any active services and may pursue legal remedies to recover costs associated with the dispute.

5. Modifications to Refund Policy

ADAcertify reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with the “Last Updated” date. Continued use of our services following a policy change constitutes your acceptance of the updated terms.

6. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us:

Email: support@adacertify.com
Mailing Address: 3568 Dodge St., Omaha, Nebraska 68131, USA